Privacy policy

At Hasthi India, your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Identification Information: When you make a purchase, create an account, or sign up for our newsletter, we collect details such as:

          Name, Phone number, Email address, Shipping and billing address, Payment                       information (credit/debit card details, UPI, etc.)

  • Non-Personal Information: We also gather information that doesn’t identify you personally but helps us improve your experience:

    IP address, Browser type, Device type, Location (if enabled), Pages visited on our website

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: To fulfill your order, including payment processing, shipping, and customer service.
  • Improve Your Experience: To personalize your shopping experience and recommend products based on your preferences and browsing history.
  • Communicate with You: To send order updates, promotional offers, newsletters, or customer support messages. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email.
  • Fraud Prevention: To detect and prevent fraud and to protect our website and services.

3. How We Protect Your Information

We use a variety of security measures to maintain the safety of your personal information. These include:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect sensitive data, such as credit card information.
  • Payment Gateway: We partner with trusted, PCI-compliant payment processors like Razorpay, PayPal, or others to securely handle payment transactions. We do not store your full credit card details on our site.
  • Access Control: Only authorized personnel have access to your personal data, and they are trained to handle it with the utmost care.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who help us process payments, fulfill orders, and manage our website. These third parties are obligated to maintain confidentiality.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, or to protect our legal rights or the rights of others.
  • Business Transfers: In the event that Hasthi India is involved in a merger, acquisition, or asset sale, your personal information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you on future visits, personalize content, and analyze site traffic.

You can disable cookies in your browser settings, but please note that some features of our site may not function correctly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or practices of these third-party websites.

7. Your Rights and Choices

  • Access and Update Your Information: You can access and update your personal information by logging into your account or contacting our customer service team.
  • Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any promotional email we send.
  • Request Data Deletion: You may request the deletion of your personal information by contacting us at support@hasthi.in. Please note that we may retain certain information for legal or administrative purposes.

8. Children's Privacy

Hasthi India does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will delete it immediately. If you believe we may have collected such information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the updated policy will be effective as of the date posted. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@hasthi.in
  • Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

Last Updated: 04/04/2025

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Hasthi India!