Terms of service
Welcome to Hasthi India! By using our website, purchasing products, or accessing any of our services, you agree to the following Terms of Service. Please read these terms carefully before using our site or making a purchase.
1. Introduction
These Terms of Service (“Terms”) govern your use of the website located at www.hasthi.in (“Website”) and your purchase of products from Hasthi India (“we,” “our,” or “us”). By using the Website or making a purchase, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree with any part of these Terms, you should not use our Website or place an order.
2. Eligibility
To use our Website and purchase products, you must:
- Be at least 18 years old, or have the legal capacity to enter into a contract.
- Provide accurate and truthful information during the checkout process and when creating an account.
- Use the Website only for lawful purposes.
By accessing our Website, you affirm that you meet these eligibility criteria.
3. Account Creation
To place an order on Hasthi India, you may need to create an account. When you create an account, you agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account and password.
- Be responsible for all activities under your account.
If you suspect that your account has been compromised, you must notify us immediately.
4. Product Information and Availability
- We strive to provide accurate product descriptions and prices, but we do not guarantee that all products are always in stock or that the information on our Website is completely accurate. Prices and availability are subject to change without notice.
- Hasthi India reserves the right to refuse or cancel any order for products that are mistakenly listed at an incorrect price or with incorrect details.
5. Order Acceptance
- By placing an order through Hasthi India, you are making an offer to purchase the product(s) in accordance with these Terms. We will notify you via email once your order is confirmed and dispatched.
- Hasthi India reserves the right to accept or reject any order in its sole discretion.
6. Payment
- We accept payments through credit/debit cards, UPI, net banking, and other supported payment methods.
- By providing your payment information, you authorize Hasthi India or its payment processors to charge the total amount of your order, including taxes and shipping fees, to the payment method you’ve provided.
- All transactions are subject to verification and approval. We reserve the right to cancel any order that does not pass our verification process.
7. Shipping and Delivery
- Shipping fees are calculated based on the weight, size, and destination of your order.
- Hasthi India will make reasonable efforts to ensure timely delivery, but we are not responsible for any delays caused by third-party shipping carriers or unforeseen events.
- For more information, please refer to our Shipping Policy.
8. Returns and Exchanges
- We have a No Refund Policy. We only offer exchanges for defective, damaged, or incorrect products.
- To initiate an exchange, please refer to our Returns & Exchange Policy.
- Items that are not defective, damaged, or incorrectly sent are not eligible for return or exchange.
9. Privacy and Data Protection
- Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
- By using our Website, you consent to the collection and use of your personal data as described in our Privacy Policy.
10. User Responsibilities
- You agree not to use the Website in a manner that:
Violates any laws or regulations. Infringes on the rights of others, including intellectual property rights. Contains harmful or malicious software (viruses, malware, etc.).Interferes with the operation or security of the Website.
- You agree to comply with all local, state, national, and international laws regarding online conduct and acceptable content.
11. Limitation of Liability
- Hasthi India is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or any products purchased.
- Our liability is limited to the total purchase price of the product(s) involved in the dispute.
12. Indemnification
You agree to indemnify and hold Hasthi India, its officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, costs, and expenses (including attorney’s fees) arising from:
- Your use of the Website.
- Your violation of these Terms or any applicable laws.
- Any third-party claims arising from your actions.
13. Intellectual Property
- All content on the Hasthi India Website, including logos, images, text, graphics, and product descriptions, is the property of Hasthi India or its licensors and is protected by copyright, trademark, and other intellectual property laws.
- You may not use any of our content without express written permission.
14. Modifications to the Terms of Service
- Hasthi India reserves the right to modify, update, or change these Terms at any time without prior notice. Any changes will be posted on this page with an updated “Last Revised” date.
- By continuing to use the Website after any changes are posted, you accept the updated Terms.
15. Governing Law and Dispute Resolution
- These Terms are governed by the laws of India.
- Any disputes arising from your use of the Website or these Terms shall be resolved through arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996. The place of arbitration shall be Kadapa, Andhra Pradesh, India.
- You agree to submit to the jurisdiction of the courts in Kadapa, Andhra Pradesh, India for any matters not subject to arbitration.
16. Termination
- We reserve the right to suspend or terminate your access to the Website at our discretion, for any reason, including if we believe you have violated these Terms.
17. Contact Us
If you have any questions about these Terms of Service, please contact us at:
- Email: support@hasthi.in