Shipping policy

At Hasthi India, we are committed to providing you with an exceptional shopping experience from start to finish. Below is a detailed overview of our shipping policy to ensure a smooth and transparent shopping experience.

1. Order Processing Time

  • All orders are typically processed within 2-3 business days (excluding weekends and public holidays).
  • Once your order has been processed, you will receive a shipping confirmation along with tracking information (if applicable).

2. Shipping Time

  • Domestic Shipping (Within India): Standard shipping typically takes between 5-7 business days depending on the destination.
  • International Shipping: International orders may take between 10-15 business days, depending on the destination country.

Note: Delivery times may vary due to factors such as location, availability of stock, and public holidays. We always strive to ship your order as quickly as possible.

3. Shipping Charges

  • Free Shipping: We offer free shipping on orders above ₹999 within India.
  • For orders below ₹999, a nominal shipping fee of ₹99 will apply.
  • International Shipping Charges: Shipping fees for international orders are calculated at checkout based on the destination and weight of the package.

4. Shipping Methods

  • We partner with reliable shipping carriers such as Blue Dart, DTDC, and India Post to ensure timely and safe delivery of your orders.
  • In some cases, we may use third-party logistics services for certain regions.

5. Order Tracking

  • After your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier’s website.
  • If you have any issues with tracking or need assistance, please contact our customer service team at support@hasthi.in

6. Shipping Restrictions

  • We may not be able to deliver to certain remote or restricted areas. If this applies to your order, our customer service team will reach out to you with an alternative solution.

7. Lost or Damaged Shipments

  • We take great care in packaging and shipping your products to prevent damage. However, if your order arrives damaged or if your shipment is lost, please notify us within 7 days of receiving the package.
  • We will work with the carrier to resolve the issue and either replace the damaged item or provide a refund (if applicable).

8. Customs and Import Duties (International Orders)

  • For international shipments, customs duties, taxes, or any other import fees may be applicable in your country.
  • Hasthi India is not responsible for any customs fees or delays caused by customs regulations. Please check with your local customs office for more details before placing your order.

9. Address Accuracy

  • Please ensure that the shipping address you provide is accurate and complete to avoid any delays.
  • We are not responsible for incorrect or incomplete addresses provided at the time of order. If you need to make any changes to your shipping details, please contact us within 24 hours of placing your order.

10. Customer Support

If you have any questions or concerns about your shipment, please don’t hesitate to contact us:

  • Email: support@hasthi.in
  • Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

11. Returns & Exchanges

For information regarding returns and exchanges, please visit our Return Policy page.

Thank you for choosing Hasthi India! We value your business and are here to help you every step of the way.